Privacy Policy

This Privacy Policy explains how UltraStream and its affiliated agencies (“UltraStream”, “we”, “us”, or “our”) collect, use, store, and protect personal information from subscribers (“you”) when you use our services. By accessing or using our website, you agree to the terms of this Privacy Policy. We may update this policy from time to time, and continued use of our services signifies acceptance of any changes.

1. Information You Provide

When using our services, you may share personal information to access or receive services. This may include:

• Full Name
• Email Address
• Mobile Number
• Billing or Shipping Address
• City, State, Country, ZIP/Postal Code

2. Information Collected Automatically

We may automatically gather information about your use of our services, including:

• Interaction with our customer support, emails, or messaging platforms
• Watch history, search queries, content preferences, and language settings
• Device details such as model, browser type, browser version, and device ID
• IP address and location data
• Cookies for security, sessions, and preferences

3. Information from Social Media or Messages

If you post on our social media accounts, forums, or chat rooms, or if you send correspondence (emails, messages), we may collect that information. Information shared on your behalf by a third party may also be stored.

4. Information from Third Parties

We may receive information about you from trusted partners, affiliates, or agents to help improve our services and provide better support.

5. Payment and Billing Information

Payment information (credit/debit card or bank details) is collected by our payment gateway partners and not stored by UltraStream. These partners operate independently, and we are not responsible for their handling of your payment data. Use of these gateways is at your own risk.

6. Refunds and Returns

We follow a strict 10-day refund policy. Refunds are processed in accordance with our terms and conditions for subscription cancellations.

Use of Your Data

We use your information to:

• Provide, manage, and improve our services
• Process your subscriptions, orders, and payments
• Communicate updates, offers, or support information
• Enhance your user experience and marketing communications

Withdrawal of Consent

You can withdraw your consent for collection, use, or disclosure of your personal data at any time by contacting us via email, chat, or phone.

Data Transfer

Your data may be stored or processed on servers outside your state, province, or country where data protection laws may differ. We ensure your information is handled securely and only transferred when appropriate safeguards are in place.

Disclosure of Information

We may disclose your personal information in the following cases:

• To protect our rights or property
• To comply with legal obligations
• To prevent or investigate fraud or misuse of services
• To ensure the safety of users or the public

Security

We implement strict measures to protect your personal information. However, no online storage or transmission can be guaranteed 100% secure.

Children’s Privacy

We do not knowingly collect personal information from individuals under 18 years old. If we discover we have done so without parental consent, we will promptly delete the information.

Contact Us

Our Support and Sales Team is available 24/7 to assist you.

Phone: +1-866-896-4424